Refund policy

 

Last updated: September 11, 2026

Digital Products

All sales of digital products (including sound packs, sample kits, and any downloadable content) are final. I do not accept returns or issue refunds under any circumstances for digital purchases.

Artisanal & Physical Products

Due to the handcrafted and made-to-order nature of my physical products — including skins, pouches, dust covers, and custom orders — I do not accept returns or offer refunds as a general rule. Each item is carefully crafted and, once used, cannot be resold.

Exception — Major Defects

I will consider a return or replacement only if the product presents a major defect that renders it completely unusable. Minor imperfections inherent to artisanal production do not qualify.

To be eligible for a return under this exception, all of the following conditions must be met:

  • The return request must be submitted within 3 days of receiving the product
  • The product must be unused and in resellable condition (original packaging, unaltered, unapplied)
  • Clear photographic evidence of the defect must be provided
  • The customer is responsible for all return shipping costs

I reserve the right to assess the condition of the returned item before issuing any replacement or store credit.

Custom Orders

Custom orders are non-refundable and non-returnable under any circumstances, as they are made specifically for the buyer.

Lost Packages

Once an order has been handed over to the shipping carrier, I am not responsible for lost, stolen, or delayed packages. I am especially not liable for delivery failures caused by incorrect or incomplete information provided by the customer at the time of purchase, including but not limited to wrong shipping address, email, or telephone number.

It is the customer's responsibility to ensure all delivery details are accurate before completing their order. If your package appears to be lost, I encourage you to contact the carrier directly with your tracking number to open an investigation.

If you need assistance, feel free to reach out through my contact page and I'll do my best to help where I can.

How to Request a Return

If you believe your item qualifies, please contact me within 3 days of delivery with your order number and photos of the defect. I will respond within 2–3 business days.